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Forum Discussion
Solved
Internet Connection Issues
My Orbi is having internet connection issues after I changed cable modem and ISP. Connections are fine and I tried re-boot and re-install procedures with no luck. Any ideas?
Parknuthouse wrote:
My Orbi is having internet connection issues after I changed cable modem and ISP. Connections are fine and I tried re-boot and re-install procedures with no luck. Any ideas?
You have a new network.
Reset the Orbi to factory defaults and set it up from scratch.
It needs to forget any settings inherited from the old ISP and modem.
Parknuthouse wrote:My Orbi is having internet connection issues after I changed cable modem and ISP.
Kind of vague. "Issues" can mean:
- No internet at all
- Can reach some, but not all web sites
- Some devices get internet, but others do not
Can you please describe what is happening in more detail?
My mobile ORBI app shows no internet however the cable modem which also has it’s own network is connected and operational. ORBI router is connected to the cable modem via Ethernet cable.
Parknuthouse wrote:........the cable modem which also has it’s own network is connected and operational. ......
What is the make and model of the cable modem please?
