NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Parknuthouse's avatar
Parknuthouse
Tutor
Oct 12, 2019
Solved

Internet Connection Issues

My Orbi is having internet connection issues after I changed cable modem and ISP. Connections are fine and I tried re-boot and re-install procedures with no luck. Any ideas?
  • michaelkenward's avatar
    michaelkenward
    Oct 13, 2019
    Parknuthouse wrote:

    My Orbi is having internet connection issues after I changed cable modem and ISP. Connections are fine and I tried re-boot and re-install procedures with no luck. Any ideas?

    You have a new network.

     

    Reset the Orbi to factory defaults and set it up from  scratch.

     

    It needs to forget any settings inherited from the old ISP and modem.

     

     

     

     

Parknuthouse's avatar
Parknuthouse
Tutor
Oct 12, 2019

What is mode that you are referring to?

schumaku's avatar
schumaku
Guru - Experienced User
Oct 12, 2019

Could be your cable modem provider does require some configuration, beyond of a pure Ethernet with DHCP.

 

Should you have tested the new modem with a computer first, it's predictable other systems like the Orbi in router mode fail to connect to the Internet, because typical cable ISP allow only one MAC address (one device) connected direct to a modem. Power off Orbi, restart the cable modem, wait a few minutes, then start the Orbi router.