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jedfsu's avatar
jedfsu
Tutor
May 17, 2022

internet disconnecting at least once daily x several months (2??)

We moved to a new home Dec 2021. Using existing Orbi products and switched from Verizon Fios to Xfinity [due to Fios not avail where we are].  I purchase a new Motorola Cable Model MB866 DOCSIS 3.1 M...
Troubleshooting
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Jul 05, 2022

Hello jedfsu, 

 

I understand the Motorola model you have is a modem-only configuration. In that case, the solution above will not work.

Are you able to connect a laptop or desktop computer to your modem to see if the connection is stable?

 

Best,

Kevin

Community Team

 

 

jedfsu's avatar
jedfsu
Tutor
Jul 05, 2022

yes I can connect my iMac. My Motorola seems very stable - when the orbi goes out for the brief time, all lights on my Motorola look stable

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Jul 05, 2022

    Hello jedfsu,

     

    Thank you for providing that information. 

     

    Best,

    Kevin

    Community Team