Internet disconnecting every 2 minutes

nwong
Aspirant
Feb 27, 2020
plemans wrote:
Modem you're connected to?
Is the wifi dropping or are you just getting "internet not available" notice?
Is it happening on hardwired devices too?
And if its only to the wireless is it certain satellites that are dropping?

The modem is the one provided by my ISP

The wifi just goes offline for a couple seconds

Happens to all devices (wired and non wired)
- CrimpOn
  Guru - Experienced User
  Feb 27, 2020
  Questions on this forum are usually pretty specific for a reason. Knowing the brand and model of modem allows people to determine if it is a "modem", a "router/modem", or a "modem/router/wifi" box.
  
  How the internet failure is detected is also key. i.e. the specific error message being displayed? any "colors" showing up on the Orbi?
  So, "WiFI goes off" is not consistent with "happens to all devices (wired and non wired)"
  
  Are you managing the Orbi using the web interface (web browser) or using the Orbi "app"?
  - nwong
    Aspirant
    Feb 27, 2020
    CrimpOn wrote:
    Questions on this forum are usually pretty specific for a reason. Knowing the brand and model of modem allows people to determine if it is a "modem", a "router/modem", or a "modem/router/wifi" box.
    
    How the internet failure is detected is also key. i.e. the specific error message being displayed? any "colors" showing up on the Orbi?
    So, "WiFI goes off" is not consistent with "happens to all devices (wired and non wired)"
    
    Are you managing the Orbi using the web interface (web browser) or using the Orbi "app"?
    Model is SmartRG SR515AC
    
    There are no colors on the orbi, my wifi just disconnects for around 10-20 seconds then goes back online.
    
    I use the orbi app
    
    It has been working perfectly fine for almost two years now and I haven't changed anything so I am not sure why it is acting up now

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Internet disconnecting every 2 minutes