NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
IppyD
Apr 25, 2018Aspirant
Internet disconnections
Have had this system working flawless for 3 months, then disconnections to the internet happens; they are currently attached to a TP-Link 7650. Modem will be operational - no error logs, all light...
FURRYe38
Apr 25, 2018Guru - Experienced User
Please try a factory reset of the Orbi router and walk thru the set up wizard with the ISP modem.
- IppyDApr 28, 2018Aspirant
So I did a factory reset of the orbi and reconnected to the modem; first disconnection since then.
Everything was the same as mentioned before, but this time, I did go into the advanced tab and went and did a QoS test during this disconnection - and it worked. The router reports that I'm getting my full bandwidth (150/15) but for whatever reason, no devices are getting internet access on WLAN.
Any other suggestions?- DarrenMApr 30, 2018Sr. NETGEAR Moderator
After a factory reset did you tell your wireless devices to forget the SSID of the router and try to connect again?
DarrenM
- IppyDApr 30, 2018Aspirant
Why would that matter because I'd just reset the router and put the same SSID and password?
And the internet disconnects once in like...3 days or so. I'm fine with disconnections(?) if it's something that routers do - but the issue is the wireless network loses the connection. My home voip box connected directly into the router doesn't lose connection whereas all wifi devices do (pc directly connected to the satelitte does as well)