NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Internet disconnections
Have had this system working flawless for 3 months, then disconnections to the internet happens; they are currently attached to a TP-Link 7650. Modem will be operational - no error logs, all light...
What channels are you using?
What channels are your neighbors using?
How many wifi neighbors do you have?
Whats the size of your home? SqFt?
2.4GHz using channel 10, seems like I am the only one using it as all other routers are constantly rotating channels (about 6 in vancinity)
5.0Ghz using channel 42, only router using the lower frequencies compared to 150+
I live in a semi-detached neighbourhood, but wifi analyzer is only picking up 4-6 devices. ~20,000 SqFtSo when the internet gets "disconnected", I tried pinging my router and google's DNS 8.8.8.8
I'm getting packets from my router, but getting full loss on the 8.8.8.8 pings.
The VOIP home phone line is active; would this be a possible faulty satellite where my devices aren't getting internet connect? but the router maintains internet access?You need to be using channels 1 6 or 11. 10 is not a primary channel. It's sub channels used by the wireless HW.
Whats the distance between the router and satellite(s)?
20,000sq ft home?
So I think it is the satellite that's causing the drop in connection to the internet. When I disconnect from the internet now, unplugging my satellite immediate allows all my wifi-enabled devices to continue using the internet. Any other suggestions before I contact Netgear for a replacement?