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Solved
internet disconnects when plug in ethernet cord
i have internet on the device until i plug in an ethernet cord to go to my switch.. any ideas why?
Thats why I'm curious what the modem/gateway is.
I've seen it but usually its a managed switch or double nat issue causing problems.
For every device to cause issues tends to confuse the issue a bit.
How old is the orbi?
If its within the 90 days free support window the client could contact support for free.
no im not there the customer is.
any switch on the port kills wan on orbi.
plugged in a different switch same thing
this is a new setup with new modem router switch router and switch factory reset
the switch and modem worked fine on the old router from their old house -- we had it plugged in for 2 days until i couuls get on location
i am trying to have him get me remote access until i can get there.
i was hoping for some general ideas or hoping someone has seen this behavior before.
Thats why I'm curious what the modem/gateway is.
I've seen it but usually its a managed switch or double nat issue causing problems.
For every device to cause issues tends to confuse the issue a bit.
How old is the orbi?
If its within the 90 days free support window the client could contact support for free.
i am past the 90 days.
i plan on going to location tonight so will have more in about 4 hours.
thanks
got it working last night it ended up being something with the new fiber modules in the hp switch. even with putting a device inbetween the orbi and that switch it would still kill internet. not sure why but its working so customer is happy thanks for the help.