NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
apercele79
May 21, 2020Aspirant
Internet goes out every so often. Can I check whether it's my modem or my Orbi setup?
Several times a day, my internet goes out for literally a minute and then works normally as if nothing happened. But it's safe to say that it's super annoying. Am I able to check what the issue is, w...
- May 27, 2020
Glad that worked. Please mark your thread as solved so others will know.
Enjoy. :smileywink:
FURRYe38
May 21, 2020Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
apercele79
May 27, 2020Aspirant
Thanks for the very detailed reply, it ended up being my modem. I changed it that same day and havent had an issue since.
Thank you again!
- FURRYe38May 27, 2020Guru - Experienced User
Glad that worked. Please mark your thread as solved so others will know.
Enjoy. :smileywink: