NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Internet Issues at New House
We just moved into a new house and have Verizon Fios (their modem) with an Orbi RBR50 and one satellite. We had the same setup at our old house with no issues. I'm now experiencing periodic outages and big issues with reach of the network around a smaller space.
Is this an issue with the Orbi or Verizon?
3 Replies
What verizon gateway is it?
They tend to use modem/router combo devices and it causes a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-ModeIt's a Verizon ONT (Optical Network Terminal), which it seems is different from a gateway. We had a similar device installed at our last house, and it worked great without our Orbi.
Thank you so much for the support.
What ONT is it?
What is the new home made from? (interior, some materials block wifi better than others)
