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Forum Discussion
Internet occasionaly stalled
I installed my RBK53 about 10 days ago. Out of the box experience has been good in the sense that I setup the same SSID as my old Netgear router and all devices automatically connected. My two satell...
Both wired and wireless devices don't have internet when this happens?
Can you still access the Orbi routers web page when this happens?
Was FW udpated recently? Was a full reboot performed after the update?
Might try a factor reset and set up from scratch:
Whats the model# of the ISP modem?
Try using a different DNS, like 1.1.1.1 and 9.9.9.9 or 8.8.8.8
I only tested wireless devices and yes I could still use both the Orbi app on my iPhone and also connect via the Web interface and browse around to see different settings. I even made the Orbi do the "test" cycle of the Internet connection. It completed it successfully without actually changing anything.
No recent firmware update since I've had it for so little time. When I first set it up I also immediately upgraded to the latest public version. I haven't done a hard reboot since I installed it and I also hope I don't need to make a factory reset ;)
Thank you for suggesting the alternative DNS addresses, I'll try if it happens again. Although anything is possible, I've had Comcast for more than 2 years and had problems with their connection only a couple of times, so they aren't my first suspect.
Ok, keep us posted if it happens again.