NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

narvakumar's avatar
narvakumar
Aspirant
Apr 07, 2020

Internet Speed not as per the ISP

HI, I have 50 mbps connection from ISP. But, I am getting only 0.6 mbps download and 22 mbps upload. I have updated to current firmware 2.3.5.30 still issue not solved. Regards/Narva
narvakumar's avatar
narvakumar
Aspirant
Apr 07, 2020

Hi,

 

Following arethe details requested.

1. What modem do you have? (model number) Product> RBR20 Model > AC2200 Orbi Micro Router

2. What router system are you using? Product> RBR20 Model > AC2200 Orbi Micro Router

3. how are you testing? wired? wireless? using the built in app or using your own app? I'd highly recommend testing wired for the most reliable results.
When I testing the connection directly from the Model to Laptop the speed is 50 mbps, but when I am trying to access the Wireless through Orbi download is less than 0.5 mbps

 

Regards/Narva

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 07, 2020

What is the Manufacturer and model# of the ISP modem/ONT the NG router is connected too? The RBR20 is not a modem.. 

  • narvakumar's avatar
    narvakumar
    Aspirant
    Apr 07, 2020

    I am from Dubai. Etisalat is the ISP.

    I do agree on that, as I said, If I connected directly to the Modem speed is acceptable. After connecting to the Router the speed is dropped.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 07, 2020

      What is the Manufacturer and model# of the ISP modem/ONT the NG router is connected too?