NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Interuption after power surge
Model RBK 43 Just had a lightning strike with a power surge. My computer shows no access. The unit is solid purple. Is there an easy reset? The satellite units worked for several minutes and then...
Can you see the wireless default SSID name coming from the RBR?
It isn't clear to me that you have done the first basic steps to receiver from a power cut. Restart everything in the right order.
Power cuts usually take out both the modem and the router on a network. When the power comes back on, they may start up in the wrong order, with the router starting before the modem is ready. That means that they get confused about which is in charge.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it connect.
- Turn on computers and rest of network.
There is a chance that doing that eliminates the need for any other faffing around, including a reset. But that is probably too late now. The damage to your configuration has been done.
If none of this works, then lightning may have killed a link in the chain. Sadly, an RMA does not apply for stuff broken by lightning strikes.