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Forum Discussion

shmontgomery's avatar
shmontgomery
Guide
Jul 03, 2017
Solved

iOS Connectivity Issue

I've seen old threads on this but haven't seen a solution yet.  I contacted help desk on this in May but never received a response. My iPad keeps intermittently getting disconnected. Earliest thread ...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

dmakogon's avatar
dmakogon
Guide
Jul 04, 2017

I've only had my system for 2-3 weeks, and I have a 6s Plus, a 6s, and an iPad on my local network.

 

I was running the .20 public release, which did have some periodic iOS dropouts. But now running the 1.12.0.16 beta (installed 2 days ago), and I'm no longer seeing iOS issues (at least that I've specifically noticed).  I'm still seeing a few android dropoffs, but not like with the .20 release - it's gotten much better.

  • bym051d's avatar
    bym051d
    Aspirant
    Jul 04, 2017

    According to Netgear Support, when I opened my ticket a couple of weeks ago, this is not a known issue.

    They had me disconnect my satellite, which seems to have worked. We'll see what happens next. If they can't get it fixed soon, it's going back to Amazon.