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Forum Discussion

shmontgomery's avatar
shmontgomery
Guide
Jul 03, 2017
Solved

iOS Connectivity Issue

I've seen old threads on this but haven't seen a solution yet.  I contacted help desk on this in May but never received a response. My iPad keeps intermittently getting disconnected. Earliest thread ...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

mindhed1's avatar
mindhed1
Tutor
Jul 04, 2017

I have 5 iPhones (2 x 6s Plus, 6s, 2 x SE) on my orbi routher and have no drop out issues. I also MacBooks, Windows, PCs, Chromebooks and Sonos and have not had any drop out issues. Been running the Orbi since February 2017.

 

While my Orbi eperience has been good constnatly reading about these types of network and performance issues makes it hard for me to recommend the product. It would be helpful to get some definitive communication from Netgear about the nature of these problems. The orbi system is an investment. Not a $50 throw away piece of hardware.