IoT and SmartThings

I've had the same problem for as long as I've had the SmartThings v2 Hub.  SmartThings even replaced my Hub, but the new one does the same thing.

After all the trouble shooting, we finally came to the conclusion that the number of devices on my wireless router was more than could be handled at one time.

I added an Access Point and the problem hasn't gone away, but happens much less frequently.

I think with computers, smartphones, cameras, tablets, TV's, Satellites receivers, etc. the typical consumer wireless router, just can't handle all the traffic and rotates through the different devices to keep as many as possible on line at one time.

There may be a setting to prioritize the Hub that would prevent this, but I haven't found it.

Hope this helps?

thanks,

Phil Slaughter