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Forum Discussion
Mistylake
Jul 12, 2021Aspirant
iPhone 12 connecting but no signal to RBK50
My iPhone 12 was connected to my Orbi but I cannot get it to connect now. I have updated the router software, phone software, done network reset and shutdown iPhone. My iPad connects perfectly as d...
Mistylake
Jul 13, 2021Aspirant
Hi CrimpOn,
Thanks for your help.
Allow all devices ✅
Phones shows SSID and is ticked so looks to be connected but no signal strenth on top right of screen. Only have internet with mobile service.
🤷🏻♀️
FURRYe38
Jul 13, 2021Guru - Experienced User
If the phone is not connecting to Orbi with WPA disabled, there would be a problem at the phone. Contact Apple support and have them review this. Let them know what you tested...
- MistylakeJul 13, 2021AspirantBut it doesn’t have a problem with other wifi networks?
- FURRYe38Jul 13, 2021Guru - Experienced User
And niether do other devices you have as you mentioned. If a device can't connect even while wifi is unsecure and in the OPEN, usually a problem with the wifi device. Do you have any Armor or Circle enabled by chance?
Has a factory reset and setup from scratch been performed since last update?
I have a 12 Max and it connects to my RBK50 v104 and the newer v22 fine.
- MistylakeJul 13, 2021Aspirant
No. I will try Apple again...so frustrating! Thanks for you advice