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Forum Discussion
Is a Factory Reset Sufficient to Resolve Suspected System Compromise?
My question: I'm concerned that my Orbi was compromised/hacked. If I do a factory reset is that "sufficient" to resolve a security incident? My gut is to throw the devices out because I don't know en...
Yes.
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...
I think this was a response to a different question.
Nope.
Hello elmnoise ,
Welcome to the NETGEAR Community!
I understand that you experienced issues with access control on your RBR50 on FW 2.7.4.24. The issues expressed in the original post could be linked to not using the most updated FW available for Orbi Mesh System. Please ensure to always use the most current FW for your RBR50 mesh system. Ensure that you also update the satellites that are associated with your RBR50 to FW version 2.7.5.4.
Please navigate to the link below for the download file for your RBR53:
https://www.netgear.com/support/product/RBK53#download
For more information on manually updating your RBK53 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
Best,
Kevin
Community Team
