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Forum Discussion

billForbes's avatar
billForbes
Aspirant
Jun 14, 2022

Is My CBR40 dying after only two years??

Over the last week, my CBR40 (+ one satellite) seems to be struggling.  First, I'm no longer able to access via the orbi app (previous posts' suggested solutions haven't worked), only via browser.  S...
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Jun 15, 2022

Hi billForbes,

 

Welcome to the NETGEAR Community!!!

 

I understand that you are having an issue connecting your satellites to your CBR40. Please reboot your system then check for connectivity between satellites. If there is still no connection then reset your system using the 30-30-30 reset method.

 

For more information about factory reset please navigate to the link below:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

 

Please navigate to the link below for supported connected devices:

https://kb.netgear.com/31097/How-many-devices-can-my-Orbi-system-support


Best,
Kevin
Community Team

billForbes's avatar
billForbes
Aspirant
Jun 16, 2022

I did a factory reset about 90 days ago and that worked. This time I was able to simply power down, unplug all ethernet cables, and then power up and plug them back in one by one.  Everything is back to normal, but this feels indicative of a hardware fault in the physical router itself.