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Forum Discussion
Is My CBR40 dying after only two years??
Over the last week, my CBR40 (+ one satellite) seems to be struggling. First, I'm no longer able to access via the orbi app (previous posts' suggested solutions haven't worked), only via browser. S...
I did a factory reset about 90 days ago and that worked. This time I was able to simply power down, unplug all ethernet cables, and then power up and plug them back in one by one. Everything is back to normal, but this feels indicative of a hardware fault in the physical router itself.
What FW is loaded on the CBR and RBS?
What is the distance between the CBR and RBS?
What CAT# lan cable are you using? CAT6 is recommended.
What FW is loaded on the CBR and RBS?
CBR40 is Orbi Firmware Version V2.5.0.28_1.0.8, CM Firmware Version V1.01.06
RBS is V2.5.1.16
What is the distance between the CBR and RBS?
its about 40 feet, however they're hard-wired together
What CAT# lan cable are you using? CAT6 is recommended.
yes, all CAT6
So only the Orbi app is not connecting?
There was a Orbi app issue seen about 30 days ago.
You may want to submit a bug report:
there are two problems:
1. the physical router periodically stops working, solution seems to be to reboot, and then reseat/insert all the ethernet cables at the CBR40
2. the orbi app is not connecting - none of the referred suggestions are working