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Forum Discussion
is netgear on here? or just helpful people in a general forum?
i did not find a feedback page for netgear so did a chat to send feedback and the person sent me here and then hung up i would like to know if netgear monitors these forums? thank you
cvin wrote:i would like to know if netgear monitors these forums?
The forums have users with the title "admin" and "moderator". I have a sense that they may be employed by Netgear. Occasionally they relay information. But, as far as monitoring the forum.... I think not.
Netgear does not get rave reviews for customer support:
https://www.bbb.org/us/ca/san-jose/profile/internet-service/netgear-inc-1216-210357/customer-reviews
https://www.trustpilot.com/review/www.netgear.dk
Sometimes people use the forum as a place to vent their frustration, but I have never seen a response from Netgear.
Thanks for the reply
Guess I won’t bother posting my feedback here and I will definitely go with a different brand next time
Disappointed netgear does not have a feedback page and doesn’t care about their customers
Wish Apple would get back in the router game
Guess I won’t bother posting my feedback here and I will definitely go with a different brand next time
Disappointed netgear does not have a feedback page and doesn’t care about their customers
Wish Apple would get back in the router game
Apart from feedback about Netgear, is there a specific issue that perhaps people could help with?
Like many others, I had no issues until long after my 90 days of "complimentary support" had expired.
I was reluctant to purchase support from Gearhead, so I came to the forum and people offered several solutions.
basically it has never worked on the iphone app for updating, not once
i set all my stuff for auto update and dont have to deal with this kind of thing ever but cannot figure out how to set auto update on here???
was able to go to the orbi/login and update it that way but still do not see anywhere to set it for automatic?
have a big problem with a company that does not want user input to improve their products, have to guess netgears main business is large business not individuals and they dont care about us
i would gladly have paid netgear $20-25 to do this for me so i did not waste an hour doing google searches for answers but the only option i could find for help is $90 for 6 months, my problem is not big enough to need to pay that much
it is just disappointing and i dont need to give a business like this my money and will not when i upgrade
i appreciate your help
cvin wrote:basically it has never worked on the iphone app for updating, not once
i set all my stuff for auto update and dont have to deal with this kind of thing ever but cannot figure out how to set auto update on here???
Updating Orbi firmware is one of the major areas of frustration. When the product first came out (2016), Netgear silently pushed firmware updates in the middle of the night. There were several instances of customers SCREAMING, "STOP DOING THIS." and Netgear switched to making the user resposible for updating firmware.
I can understand how Netgear came to believe that a smartphone "app" to manage WiFi routers was a necessity (a) to match other products, and (b) because so many customers no longer own computers with ethernet ports (or even computers at all). MY view is that the Orbi "app" is a disaster.
- It has no way to handle many of the Orbi options.
- It has a history of "being wrong."
- Firmware updates are really inconsistent.
The "good news" is that updating router firmware is not urgent. Although routers often have firmware vulnerabilities, they are almost entirely on the LAN side, not from the internet.