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Forum Discussion
ChuckieCheese
Nov 30, 2019Luminary
Is the Orbi RBR50 not compatible with Xfinity/Comcast with Motorola MB7621 modem?
I just got Xfinity/Comcast Internet and have my own modem - Motorola MB7621. The service was activated by calling Xfinity and providing the Motorola modem MAC address and serial number. The service i...
ChuckieCheese
Nov 30, 2019Luminary
CrimpOn yeah, it's weird Xfinity assigning IPv6. In the Motorola modem Admin page, the IPv4 section is blank and I thought the modem is not working, until I noticed the IPv6.
But the problem is solved (for now). I shutdown the modem and Orbi, went do some stuff and turned back the modem, wait till it is synced, then connect the Orbi. Voila, now it works! Seems I have to shutdown the modem for 10 minutes.
michaelkenward
Nov 30, 2019Guru - Experienced User
ChuckieCheese wrote:
I shutdown the modem and Orbi, went do some stuff and turned back the modem, wait till it is synced, then connect the Orbi. Voila, now it works! Seems I have to shutdown the modem for 10 minutes.
The timing of the process is important. I doubt if it is the 10 minutes that matters, but it does no harm to leave a healthy time out.
The order is more important. The sequence you described is spot on. A lot of people don't wait for the modem to do its thing before they turn on the router.