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Forum Discussion

memissjenn's avatar
memissjenn
Follower
Feb 12, 2019

Is there a difference between the Netgear account and the Admin account on the Orbi app?

I have a Netgear account and have all 3 satelites registered under that account. However, I am no longer able to access my Orbi app.  It is asking me to login with an admin password but I never creat...
Troubleshooting
ekhalil's avatar
ekhalil
Master
Feb 12, 2019

Please let me add the following:

To login to the Orbi app you need to login to two different accounts:

  1. Your Netgear cloud account
  2. Your Orbi admin account that you setup during the initial setup of your Orbi.

Because of this please note the following:

  1. Because of the need to login to the cloud account it's not possible to use the Orbi app if you don't have internet access even if you're attached to Orbi via wifi. Not like the web GUI where it's enough to be LAN attached to Orbi.
  2. If you allow remote access in the Orbi app then once you login to your netgear cloud account a VPN connection is established between your cloud account and Orbi so you'll be able to manage Orbi even if you don't have wifi connection to Orbi and even if remote management is not allowed in the web GUI.