IS there such a thing as an Orbi fee or was it an attempted scam ?

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Javajoe wrote:

I had trouble updating the firmware on the sattelite unit and the main unit 

updated fine.   Anyway, needing assistance.

So i looked up the netgear number through a google search.

 

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If you called a number that you found  with a web search, that almost certainly had nothing to do with Netgear.

Netgear itself does not provide paid for support. It farms that out to GearHead Technical Support.

GearHead Support

Web searches deliver that screen "Netgear support" at the top but that turn out to be anything but. Using them can be dangerous, for your network and your bank balance.