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ZipFunk's avatar
ZipFunk
Aspirant
Mar 09, 2024
Solved

Issue connecting 2.4 gHZ to Orbi system

Firstly, I apologize if I've picked the wrong Location. My router says Orbi Router RBR20 and the title of the amazon page says its NETGEAR Orbi Tri-band Whole Home Mesh WiFi System with 2.2Gbps spe...
  • CrimpOn's avatar
    CrimpOn
    Mar 10, 2024

    (Are users with dementia allowed to post on the forum?  Today is not going well for me.)

     

    Got my Tekin Outdoor Plug out of the "Box of Stuff" and could not get the damn thing to connect.  Before getting out the Big Hammer, I remember that you have the same WiFi5 Orbi generation as I do.

     

    On the Orbi web interface, Advanced Tab, the bottom menu item (Advanced Settings) has an option for Advanced Wireless Settings:

    In those settings is the option to Enable/Disable SSID Broadcast on each of the frequency bands separately.  Uncheck the box (Blue arrow above) and press "Apply" at the top.  The RBR20 will take about 2 minutes to restart the WiFi radios.  (and people think computers are "fast" - ha)

     

    Once the smartphone, do the following:

    • Open the network settings and Disconnect from the Orbi WiFi.
    • When the list of available settings appears again, Select the Orbi (ORBI71, I believe)
    • Once the phone has connected to the Orbi, open the Smart Life app and select the Plus sign to add a device.
    • Select manual and select Socket (WiFi)
    • Select the Orbi WiFi (ORBI71) and enter the password.  Select Next.
    • Put the plug into pairing mode by holding the switch until the LED begins to blink rapidly.
    • In my case, the plug paired almost immediately.

    Once the plug has been setup, reverse things:

    • Go back to the Orbi and Enable Broadcast SSID on the 5G network. Click "Apply"
      (wait for 2 minutes.  Not enough time to do a Rosary, but may enough time to pour a glass of wine)
    • Disconnect the smartphone from WiFi again, then reconnect to the Orbi WiFi
    • Open the Smart Life app and verify that the plug can be controlled.

    In their infinite wisdom, Netgear removed this feature from newer Orbi models.  Only customers who cling to their aging Orbi can use this technique.