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Forum Discussion
issue recovering ORBI Password
When I enter the information to retrieve my ADMIN password, the info flashes so fast I can't capture it. How can I slow it down or get the info sent to my email?
There have been a couple of questions lately along this line. The consensus appears to be that during initial setup, the user skipped over the step of selecting questions and entering answers, but the "Recovery" box remained checked. So when the user attempts password recovery, the process cannot work correctly. The web page loops forever.
As I recall, the only solution at this point is to perform a "factory reset" and do the setup again. This time being very careful (1) to record the admin password in several places, and (2) to go very slowly over the password recovery setup and record which questions were asked and what the answers are (if the answer input was "William" and when asked the user types in "Bill" -- that FAILS).
Not what you were looking for. Maybe someone will have an easier solution.
I successfully entered the serial number and the answers to my security questions. Username/Password flashes for about 1 second then disappears. I am using Chrome browser on Mac. I can't stop the username/password from disappearing so quickly.
