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Forum Discussion

c-p's avatar
c-p
Aspirant
Jul 06, 2019

issue recovering ORBI Password

When I enter the information to retrieve my ADMIN password, the info flashes so fast I can't capture it. How can I slow it down or get the info sent to my email?
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jul 07, 2019
CrimpOn wrote:

 

Maybe someone will have an easier solution.

Only if c-p can tells us what they are doing and where it goes wrong.

 

Did they actually enable password recovery?

 

 

c-p's avatar
c-p
Aspirant
Jul 07, 2019

I successfully entered the serial number and the answers to my security questions. Username/Password flashes for about 1 second then disappears. I am using Chrome browser on Mac.  I can't stop the username/password from disappearing so quickly.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 07, 2019

    Try Safari or Firefox browsers on Mac? 

    • c-p's avatar
      c-p
      Aspirant
      Jul 07, 2019

      Same behaviour with both of those browsers

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 07, 2019

        Factory reset the RBR, walk thru the setup wizard and this time, write down all important information for safe keeping.