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Forum Discussion
Solved
Issue with Orbi RBR50
Hello.
I am new here!
First of all, I want to say to the whole world that Netgear's behavior how their customer may reach any support if he struggles, moreover if there is any product with ended legal warranty, is incredible HELL, the worst of all I have experienced so far in my life. I am still your customer, Netgear, even if I use one of your older device! Wake up!!! Denying me access to customer's support is just a dream.
To the point:
1. why Orbi login page says I am not connected to orbi wifi network if THIS IS THE ONLY WIFI IN MY HOUSEHOLD?
2. why Orbi iOS app since version 2.14.0.300 until now does not accept my iPhone as trusted device? (yes, I reinstalled it, several times in last 5 months)
3. why link rate, on my quite new ntb, 3 meters from router, dropped to 2Mbps, while older device 15 meters far from it, connected through 3 walls, has link rate 144Mbps?
Thanks,
cardian.
.......
1. why Orbi login page says I am not connected to orbi wifi network if THIS IS THE ONLY WIFI IN MY HOUSEHOLD?
......
Which login page, do you mean web GUI or on the Orbi app? This can be related to number 2 below?
......
2. why Orbi iOS app since version 2.14.0.300 until now does not accept my iPhone as trusted device? (yes, I reinstalled it, several times in last 5 months)
......
You have to add the device as a trusted device. There is a limitation of the number of trusted devices. Every time you install the app it creates a different trusted device ID. You have to remove the "previous" devices to be able to add new devices.
......
3. why link rate, on my quite new ntb, 3 meters from router, dropped to 2Mbps, while older device 15 meters far from it, connected through 3 walls, has link rate 144Mbps?
......Link rate is decided depending on a number of factors: distance, radio disturbances, device capabilities, .....
If you think the link rate is not correct, please detatch the device (switch it off) and connect it again, and see if the link rate will improve.
I also noticed that sometime the stated link rate in the Orbi app is not correct when the device just roams from on AP to another.
2 Replies
.......
1. why Orbi login page says I am not connected to orbi wifi network if THIS IS THE ONLY WIFI IN MY HOUSEHOLD?
......
Which login page, do you mean web GUI or on the Orbi app? This can be related to number 2 below?
......
2. why Orbi iOS app since version 2.14.0.300 until now does not accept my iPhone as trusted device? (yes, I reinstalled it, several times in last 5 months)
......
You have to add the device as a trusted device. There is a limitation of the number of trusted devices. Every time you install the app it creates a different trusted device ID. You have to remove the "previous" devices to be able to add new devices.
......
3. why link rate, on my quite new ntb, 3 meters from router, dropped to 2Mbps, while older device 15 meters far from it, connected through 3 walls, has link rate 144Mbps?
......Link rate is decided depending on a number of factors: distance, radio disturbances, device capabilities, .....
If you think the link rate is not correct, please detatch the device (switch it off) and connect it again, and see if the link rate will improve.
I also noticed that sometime the stated link rate in the Orbi app is not correct when the device just roams from on AP to another.
Also, if you're using an ios device and the orbi app, make sure to disable icloud relay and private mac/ip address features. Or it causes issues.
