NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

cool2562's avatar
cool2562
Star
Oct 05, 2018

Issues after upgrading firmware

All my WIFI devices are connecting to the router instead of the closer sattelites after new firmware update.
Troubleshooting
Retired_Member's avatar
Retired_Member
Oct 05, 2018
cool2562 wrote:

All my WIFI devices are connecting to the router instead of the closer sattelites after new firmware update.

Are the Sats even functioning?  Blue light, magenta light, no light..??

  • cool2562's avatar
    cool2562
    Star
    Oct 05, 2018
    No light but all are accessible via network map and logging into the main router.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 05, 2018

      Let us know if changing the power output does anything.

      Also try the manual FW update process...

      cool2562 wrote:
      No light but all are accessible via network map and logging into the main router.

       

    • Retired_Member's avatar
      Retired_Member
      Oct 05, 2018
      cool2562 wrote:
      No light but all are accessible via network map and logging into the main router.

      Since you're dealing with a FW update(?)....you may want to unplug the device(s) (reset) that only connect to the router and then plug them back in.

      Perhaps during the upgrade as things came back online, the router was first online and the devices just followed suit.

       

       

      or..just shut the whole network down and reboot the modem and router.  What is your setup...modem then the Orbi router???

      • cool2562's avatar
        cool2562
        Star
        Oct 05, 2018
        Modem then Orbi router. I had no issues before the firmware update. When I get home I will manually upgrade the firmware and overwrite it as suggested.