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andreah1's avatar
andreah1
Apprentice
Mar 31, 2022

Issues with devices disconnecting often: Orbi RBK50

Having an issue with a couple of my devices not being able to stay connected to my Orbi system.  Smart tv's and dvr's.  They are both able to connect to either 2.4 and 5 ghz.  I can manually connect ...
Mikey94025's avatar
Mikey94025
Hero
Mar 31, 2022

 

I don't think your connectivity issue is because your SSIDs are the same for 2.4Ghz and 5Ghz.  Orbis anyway do not support naming these differently.

 

Try using the web admin to change CTS/RTS Threshold to 2347, see if this helps.  This often improves compatibility with wireless devices (usually older 2.4Ghz ones) but still might apply to your problematic devices:

  1. Go to the web admin portal at http://orbilogin.com/
  2. Click to the Advanced tab, Advanced left menu, Wireless Settings
  3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
  4. Press Apply
andreah1's avatar
andreah1
Apprentice
Mar 31, 2022

Thank you Mikey, I will give that a try later and see if anything improves!