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Forum Discussion
Issues with RBK20W
I evacuated for Hurricane Laura and before I left I had powered down and unplugged my modem and router. The modem is a Nighthawk MR1100 and going to the Orbi RBK20W. Upon returning home and plugging e...
I tried all the above steps as recommended without any improvements. I tried removing my Orbi completely and only used my old Netgear router and after a few hours it too lost connection. My modem is the Nighthawk MR1100 with an ATT sim card. I put a new sim card in and had it synced with the tower closest to me. This didn't improve anything. So, if I have the same issues between 2 routers to the same modem at seperate times, but the modem never gives a message that it has lost connection to the internet, then what shoud I diagnose next? I'm running out of things to do here.
crawdawg83 wrote:I tried all the above steps as recommended without any improvements. I tried removing my Orbi completely and only used my old Netgear router and after a few hours it too lost connection. My modem is the Nighthawk MR1100 with an ATT sim card. I put a new sim card in and had it synced with the tower closest to me. This didn't improve anything. So, if I have the same issues between 2 routers to the same modem at seperate times, but the modem never gives a message that it has lost connection to the internet, then what shoud I diagnose next? I'm running out of things to do here.
Unplugging devices for long periods of time can cause issues sometimes.
If you removed the Orbi completely and still had an issue, it is definitely not the Orbi.
More than likely you are losing connection to the ATT tower, or There is something wrong with the MR1100, as there are many complaints about it dropping the network. Try searching the net with the symptoms pointing to the MR1100. I found several topics on how to possibly fix it. This was the most common:
Get a new sim card. Ggo into settings and select LTE ALL under network settings