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Forum Discussion

Gurgen's avatar
Gurgen
Aspirant
Nov 14, 2018

Issues with some google services

We have purchased Netgear Orbi system with Setelite about 2 weeks ago. Everything works fine beside some of the google services.  For example:  We can's see the users icons in gmail built in ha...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 14, 2018

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

 

What devices are you having problems with using Google? 

Does this happen with all devices? 

Gurgen's avatar
Gurgen
Aspirant
Nov 15, 2018

Thanks for replay  FURRYe38,

I don't see any firewall settings in my Orbi Admin panel.

Netgear Router is connected to wall LAN port with static IP, we don't have access to ISP modem and I don't know the device detals (it was working with the previous wifi access device). 

Orbi system operates as a Router. 

I having problems with google services with all device types including PCs, Laptops and Smatphones.

 

Thanks.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 15, 2018

    Try setting custom DNS on the Orbi router...1.1.1.1 and 9.9.9.9. Save settings and reboot the router and ALL devices...