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Forum Discussion
Issues with Spectrum Modem
Hi. Appreciate any feedback/advice. I have a RBR50 with 3 satellites, with Spectrum home internet. System in place for at least 4 years. While occasional hiccup, no real issues. I also hav...
I have Spectrum, with an E31T2V1 modem (I have "land line" telephone service from Spectrum, hence the "T"). If there are service interruptions, I have never been aware of them. However, I have only 200MB service from Spectrum, which SpeedTest usually reports at around 230MB.
For sure swap out the modem. (As our fearless leader says, "What do you have to lose?")
40 devices is not an issue. People on the forum have reported having more than 100 devices. I, myself, have about 35.
Depending on your usage, my advice is definitely stick with "only a modem", not a combination modem/router/WiFi. Eventually someone in the house will want to do something that having "two routers" makes impossible.
There could be a loose connection somewhere that causes intermittant issues. It is pretty easy to tighten all the coax connectors inside the house and verify that the ethernet cables are snapped in securely. "Up the pole" is a different issue. My guess is that Spectrum did not run separate coax lines from their network to the house? There is probably a 3-way splitter somewhere to break out the three services?
My house is older so there is 1 cable line coming into office. When Spectrum ran their tests, they said the line could support 3x400 mbps lines.
The line comes out of wall in office, and there is a 3 way splitter, into 2 business lines, and 1 home line.
I've done everything that has been recommended. Tighten connections, resert modem, reset orbi, upated firmware, etc.
And again, the interruption is to the home service only. No issues with the business side, and everything ran fine at 200 mbps/ARRIS modem. That's why I think the issue is the modem and orbi not communicating properly.
Like I said, the drop outs happen randomly. Could be 9 am, could be 3 am. Almost daily, but once in a while, it will go 2 days without a drop.
It's not a huge deal as I can always reset the Hitron modem...but its enough to be annoying.
That's why I was thinking about buying my own modem, as I think Hitron is the issue. Unfortunately, that's also the only modem Spectrum offers.
I would try a different brand modem. Seen others with Hitron modems posting problems between this modem and Orbi.
Can you see if Spectrum support user owned modems? Arris SB, Netgear CM or Motorola MB series are recomended.
Spectrum does support customer-owned modems. They have a list of their approved modems here: https://www.spectrum.net/support/internet/compliant-modems-charter-network/
I'd try swapping out the modem with the replacement modem they sent you and see if it resolves the issue. I'm new to the Orbi world, but I'm also running a Hitron modem through Spectrum and haven't noticed any issues. I only have the 100 Mb tier though.
