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Forum Discussion

OCRad's avatar
OCRad
Aspirant
Jul 17, 2020

Issues with Spectrum Modem

Hi.  Appreciate any feedback/advice.   I have a RBR50 with 3 satellites, with Spectrum home internet.  System in place for at least 4 years.  While occasional hiccup, no real issues.   I also hav...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 17, 2020

I would try a different brand modem. Seen others with Hitron modems posting problems between this modem and Orbi. 

Can you see if Spectrum support user owned modems? Arris SB, Netgear CM or Motorola MB series are recomended. 

pdeethardt's avatar
pdeethardt
Apprentice
Jul 18, 2020

Spectrum does support customer-owned modems. They have a list of their approved modems here: https://www.spectrum.net/support/internet/compliant-modems-charter-network/

 

I'd try swapping out the modem with the replacement modem they sent you and see if it resolves the issue. I'm new to the Orbi world, but I'm also running a Hitron modem through Spectrum and haven't noticed any issues. I only have the 100 Mb tier though.