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Forum Discussion
I'VE JUST ABOUT HAD IT....
I've had the RBK40 for about 10 days and have yet to go 24 hours without problems. Constant disconnects. I've reset to factory default 3 times. I've updated to the newest firmware. Power cycled. ...
Has a factory reset been performed after the FW update then setup from scratch?
You can try this updated FW and see:
http://www.netgear.com/support/product/orbi.aspx#download
You need to factory reset the router and satellites after upgrading FW to this version.
Set manual channel 1, 6 or 11 on 2.4Ghz and any unused channels on 5Ghz.
I would disable MIMO, Daisy chain, and Fast Roaming.
Placement of satellite from router should be 30-40 feet minium from router to start.
I have a 40 series unit and use the v2.1.3.x FW and its working well.
What is the SqFt of your home. I have 1 router and 1 satellite in my 5000sqft home. 40ft disatance between them. Great coverage, range and performances.
rdawsoniii wrote:I've had the RBK40 for about 10 days and have yet to go 24 hours without problems. Constant disconnects. I've reset to factory default 3 times. I've updated to the newest firmware. Power cycled. I have to turn the router off, then on, almost hourly. Orbilogin on my PC shows the satellite, but always in "config sys" for backhaul (except for about the first hour after a factory reset, when it is normal). The orbi app on my ipad won't recognize the orbi system most of the time. Ipad constantly disconnects. DirecTV receiver constantly disconnects. None of these ever reconnect on their own. I always have to power the router off/on. I've done multiple syncs of the satellite and router. Always get a blue color, but an hour or so later...something disconnects.
I have followed all the suggestions for fixing. Nothing works. As I've said....10 days, constant disconnects, tried everything.
Tonight I am going to do my 4th factory reset. I will give it a new network name and move the satellite closer (it is about 30 feet from the router right now, and downstairs). If this doesn't work, this piece of junk is going back to Amazon and I'll get the google system instead. This is absolutely ridiculous.
Yes, I've set up from scratch (3 times!) since the FW update. Satellite is between 30-40 feet. Noted items disabled.
Square footage is around 1300.
I did change the 2.4 channel to 11 once, but it made things even worse. I am going to try channel 1. Not sure how to know which 5g channel is "unused". Another poster suggested ch48. Will try tonight.
I really hope this works, because, when it works, the Orbi is great. I just can't be mucking with this multiple times a day.
With a 1300sq ft home, you might not need a satallite. The router alone can cover this kind of size home if placed centerally.
Also disable Daisy Chain, MIMO and Fast Roaming to test.
AP mode suggestion:
https://community.netgear.com/t5/Orbi/Issue-with-2-1-3-4-in-AP-mode/m-p/1546189
rdawsoniii wrote:Yes, I've set up from scratch (3 times!) since the FW update. Satellite is between 30-40 feet. Noted items disabled.
Square footage is around 1300.
I did change the 2.4 channel to 11 once, but it made things even worse. I am going to try channel 1. Not sure how to know which 5g channel is "unused". Another poster suggested ch48. Will try tonight.
I really hope this works, because, when it works, the Orbi is great. I just can't be mucking with this multiple times a day.
- I’ve been doing some long-haul testing of different settings, and the only setting change that has actually helped matters for me was disabling “Enable 20/40 MHz Coexistence”, as suggested by DarrenM
With that setting enabled, I get multiple disconnects per day. With that setting disabled, I’ve only had one disconnect in the last two weeks.
YMMVThis would be a good a suggestion as well. This maybe needed if you have other neighboring wifi signals near by however.
Thanks for letting us know.
Wizec wrote:
I’ve been doing some long-haul testing of different settings, and the only setting change that has actually helped matters for me was disabling “Enable 20/40 MHz Coexistence”, as suggested by DarrenM
With that setting enabled, I get multiple disconnects per day. With that setting disabled, I’ve only had one disconnect in the last two weeks.
YMMV
I disabled beamforming, MIMO,and Fast Roaming...forgot to disable daisy chain, but will leave as is for now. Changed 2.4 to channel 1. Let's hope that does the trick!
Let us know how it goes.
can you check if your device is connected to the router or to the satellite? If connected to the satellite, can you check the backhaul connection is stable (you can see this from the logs where you'll see the satellite going through a DHCP request)?
PS: this was my issue at the time my system wasn't stable