NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
rdawsoniii
Apr 10, 2018Star
I'VE JUST ABOUT HAD IT....
I've had the RBK40 for about 10 days and have yet to go 24 hours without problems. Constant disconnects. I've reset to factory default 3 times. I've updated to the newest firmware. Power cycled. ...
Brain29
Apr 10, 2018Apprentice
rdawsoniii wrote:I've had the RBK40 for about 10 days and have yet to go 24 hours without problems. Constant disconnects. I've reset to factory default 3 times. I've updated to the newest firmware. Power cycled. I have to turn the router off, then on, almost hourly. Orbilogin on my PC shows the satellite, but always in "config sys" for backhaul (except for about the first hour after a factory reset, when it is normal). The orbi app on my ipad won't recognize the orbi system most of the time. Ipad constantly disconnects. DirecTV receiver constantly disconnects. None of these ever reconnect on their own. I always have to power the router off/on. I've done multiple syncs of the satellite and router. Always get a blue color, but an hour or so later...something disconnects.
I have followed all the suggestions for fixing. Nothing works. As I've said....10 days, constant disconnects, tried everything.
Tonight I am going to do my 4th factory reset. I will give it a new network name and move the satellite closer (it is about 30 feet from the router right now, and downstairs). If this doesn't work, this piece of junk is going back to Amazon and I'll get the google system instead. This is absolutely ridiculous.
return it before your stuck with it - there is something really wrong with this product that they cant fix