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Joining the crowd of RBR50/RBS50 which broke after firmware upgrade
I upgraded the firmware on my router around a day ago, and have repeatedly had the internet cut out. Wifi would keep functioning (you could be connected), but there was no internet behind the wifi. ...
I've now gone around 24 hours without the internet cutting out (previously it was going out every few hours, and 100% was out when I'd wake up in the morning). I'm going to call this a "fix" until I learn otherwise.
Downgraded both the router and satellite to 2.3.5.30.https://www.downloads.netgear.com/files/GDC/RBK50/RBR50-V2.3.5.30.zip
https://www.downloads.netgear.com/files/GDC/RBK50/RBS50-V2.3.5.30.zip
For those 2 files: You install the RBR firmware on the router, and the RBS firmware on the satellite.
You go to the IP address of the router to update it's firmware, then look at devices list, find the IP address of the satellite(s), go to that ip address in your browser (log in), and update the firmware on the satellite.
Easy peasy for even non-technical people.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Next time try a factory reset and setup from scratch after a FW update.
FURRYe38 wrote:Next time try a factory reset and setup from scratch after a FW update.
If it happens again, I can always try that. But I really hope that Netgear has a team of engineers looking into this? Looking at the flood of complaints on the community forum (and reddit), there's certainly something going on.
Users need to contact NG support and let them know as well.
Some users posted that there systems had been working up until the time change. Why this would effect Orbi, who knows. I would agree, NG needs to have a look as well.
I've seen users post that a reset seems to have worked for them for 24 hours since doing that. Others posting that chagning NTP to something else may help as well.
All this seems to revolve around the time change.
Hello, Community. Please excuse me if I make any errors; this is my first post.
When I woke up on Monday, everything on WiFi in my house was still connected to the Orbi locally, but anything that needed internet said none was avaialble. My modem, supplied by my internet company, is working fine. A reboot of the Orbi fixed the problem, but it recurred at around 5:00 PM that day, then again when I woke up on Tuesday, then around 1:00 PM on Tuesday, and again when I woke up this morning (Wednesday). Each time, a reboot of Orbi easily solves the issue until the next time.
I haven't seen any solutions that I understand in the forums. The previous poster suggested contacting Netgear Support. I assume that can only be done through the paid support option at GearHead, if my Orbi is out of warranty? Thanks so much for any insights. Have a great day.
Try option F here:
Hollywired wrote:Hello, Community. Please excuse me if I make any errors; this is my first post.
When I woke up on Monday, everything on WiFi in my house was still connected to the Orbi locally, but anything that needed internet said none was avaialble. My modem, supplied by my internet company, is working fine. A reboot of the Orbi fixed the problem, but it recurred at around 5:00 PM that day, then again when I woke up on Tuesday, then around 1:00 PM on Tuesday, and again when I woke up this morning (Wednesday). Each time, a reboot of Orbi easily solves the issue until the next time.
I haven't seen any solutions that I understand in the forums. The previous poster suggested contacting Netgear Support. I assume that can only be done through the paid support option at GearHead, if my Orbi is out of warranty? Thanks so much for any insights. Have a great day.