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Forum Discussion
Anjadekar
Apr 26, 2020Tutor
Keep connecting to 5GHz network despite disabling 5GHz SSID broadcast
I have been having a lot of issues getting my Orbi system (RBR50 and RBS50) and my Sony HT-ST5000 soundbar to play nicely with each other (documented in detail here). The issue can be resolved if I c...
FURRYe38
Apr 26, 2020Guru - Experienced User
After you disable the 5G SSID broadcast and applt the setting, make sure you remove all prior wifi profiles and or "forget this network" option on mobile devices. Once you do this, disable the wifi radio on the devices for 10 seconds then back ON. Then reconnect to the Orbi network, your devices will be connected to the 2.4Ghz SSID.
Anjadekar
Apr 26, 2020Tutor
I did do that, as mentioned in the OP. Interestingly, I have noticed that after deleting the network information on the Mac it initially connects over the 2.4GHz network and then switches back to the 5GHz one after a few minutes.
Also, I am curtious as to why the 5GHz network on channel 36, as seen on the WiFi explorer app, is being broadcast at all.
- FURRYe38Apr 26, 2020Guru - Experienced User
The signal is there however the SSID is just hidden.
Do your mobile devices remain connected to the 2.4Ghz after you forget that nework and connect again?
What happens if you disable the 5G SSID and turn down the Power to 25% and walk farther away from the RBR. Mobile devices should remain connected to the 2.4Ghz radio.
The disabling of the 5Ghz SSID broadcast is only a short term solution for getting 2.4Ghz IoTs connected...Possible that the Mac still has some cached wifi information is maybe using the 2.4Ghz SSID name and password and trying to apply it to the 5Ghz signal and is getting connected, even though the SSID name is hidden.
- CrimpOnApr 26, 2020Guru - Experienced User
Anjadekar wrote:I did do that, as mentioned in the OP. Interestingly, I have noticed that after deleting the network information on the Mac it initially connects over the 2.4GHz network and then switches back to the 5GHz one after a few minutes.
Also, I am curious as to why the 5GHz network on channel 36, as seen on the WiFi explorer app, is being broadcast at all.
Just to be clear: the 5GHz network on channel 36 shows as "Unknown" rather than showing an SSID, correct? Disabling SSID broadcast does not turn off the radio. All devices that were already connected at 5G will remain connected.
This is indeed a mystery. At first glance, this appears to be impossible. WiFi device looks at the list of available access points (which can be quite a few in many locations, both 2.4G and 5G). Looking down the list, it finds one that the device has stored logon credentials for and does a connection. Once the connection is made, what could possibly get the device to change to an access point that is has no record of and has no SSID?
Orbi is supposed to be compliant with the latest 802.11 standards in which the device and access points exchange information about their capabilities prior to connection. Perhaps the Orbi remembers that the device says, "I can do both 2.4G and 5G channels", and after accepting the password at 2.4G (which is the same password for 5G) sends the device a message saying, "I think you would be happier connecting to this other access point." There is certainly a mechanism to tell devices about other access points, which (I believe) is involved in "Fast Roaming".
Guess it's time to experiment and see if I can duplicate this phenomenon.
- CrimpOnApr 26, 2020Guru - Experienced User
Anjadekar wrote:
I have noticed that after deleting the network information on the Mac it initially connects over the 2.4GHz network and then switches back to the 5GHz one after a few minutes.My experiment confirms your observation. When I "forgot" the Orbi SSID and quickly searched and reconnected, it did so at 5G. So, I was more deliberate. I "forgot" the Orbi SSID and restarted the phone. It was sitting in my hand with no WiFi enabled, yet the Orbi Attached Devices claimed it was connected at 5G for about 5 minutes. Hmmm. Orbi seems to have a "timer" of sorts and does not drop a device from Attached Devices immediately. Sure enough, eventually the phone dropped off.
Entered my phone passcode, went to WiFi settings, connected to Orbi and the phone connected at 2.4G (both the phone and the Orbi report 2.4G). Sat watching for a while, and "Shazam", the phone is now connected at 5G.
So, there appears to be a window of time during which a device will remain connected at 2.4G before switching. My guess is that only newer devices that are programmed to "roam" will have whatever software feature it is that enables this behavior. Of course, these are exactly the devices one would be using to set up IoT gizmos.
With my colossal level of ignoance and self-confidence I have been assuring people that using the "Broadcast SSID" tactic will enable them to easily set up IoT devices on the Orbi (when the app software is too stupid to work properly on mesh WiFi systems). I guess that advice now has to include, "Don't dilly dally. You've got 2-3 minutes to work with."
- tomschmidtApr 26, 2020Virtuoso
Another option that does not require any reconfiguration is to just take your laptop or smart phone far enough away from your router and satellites that it drops to the 2.4GHz frequency since it has a further range of distance. Go outside if you need to to get 60 feet away or more from your source 5GHz WiFi. Once you have a 2.4GHz signal on your mobile device, then configure the IoT device.
- CrimpOnApr 26, 2020Guru - Experienced User
tomschmidt wrote:Another option that does not require any reconfiguration is to just take your laptop or smart phone far enough away from your router and satellites that it drops to the 2.4GHz frequency since it has a further range of distance. Go outside if you need to to get 60 feet away or more from your source 5GHz WiFi. Once you have a 2.4GHz signal on your mobile device, then configure the IoT device.
Probably a good idea to temporarily reduce the 5G Transmit Power if using this technique. The phone or tablet has to be close enough to the IoT device for the setup app to connect to it as well.
This is a major annoyance that vendors rushed out products that were poorly designed (and have thousands on the shelf in inventory they still want sell). Was it Pooh who would say, "Oh, bother"?