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Forum Discussion

Friendlyx's avatar
Friendlyx
Tutor
Jun 28, 2017

Keep Loosing Internet Connection with my Orbi

I recently bought an orbi from amazon and i love it because it reaches throughout my whole house unlike my old router. However, i have noticed that i have dropped internet connections at times. For e...
Troubleshooting
DBetts's avatar
DBetts
Guide
Oct 29, 2017

Same issue, have updated to the latest firmware, problem is getting worse, now drops internet connection 6-7 times per day. 

 

If there is a fix, please get it out fast, this is really unacceptable.

  • Streak2's avatar
    Streak2
    Master
    Oct 29, 2017

    I am running firmware V2.0.0.74 on mine and have none of these issues.

    What firmware are you running?

    Do you have MU-MIMO and beamforming enabled?

  • DBetts's avatar
    DBetts
    Guide
    Oct 30, 2017

    I have updated the system to V2.0.0.74   no improvement.  I have MU-MIMO and beamforming enabled but it is not random connected wireless devices dropping the internet connection, it is the base router and all devices lose connectivity simultaneously whether wired or otherwise. Have spoken to support, its like they don't listen, having me change channels on the wireless settings, umm sure, lets do that. End of tech support today was, must be my ISP, so had the ISP out, all tests clean. Subsequently connected my old Linksys router and voila, stable connection. Netgear, time to acknowledge you have a problem...

    • Streak2's avatar
      Streak2
      Master
      Oct 30, 2017
      DBetts wrote:

      I have updated the system to V2.0.0.74   no improvement.  I have MU-MIMO and beamforming enabled but it is not random connected wireless devices dropping the internet connection, it is the base router and all devices lose connectivity simultaneously whether wired or otherwise. Have spoken to support, its like they don't listen, having me change channels on the wireless settings, umm sure, lets do that. End of tech support today was, must be my ISP, so had the ISP out, all tests clean. Subsequently connected my old Linksys router and voila, stable connection. Netgear, time to acknowledge you have a problem...

      As a final attempt, try and do a factory reset now that you have the latest firmware. Also, what's the IP range of your ISP router and what's the IP range of the Orbi?

      • DBetts's avatar
        DBetts
        Guide
        Nov 02, 2017

        Orbi  "Outrageously Rediculous Blatantly Ineffectual" . Both the equipment and the support. They know they have a problem, multiple firmware updates, no resolution. Since updating to 74, my internet interuptions are at 10-12 per day, typically 6-8 minutes. Every support call arrives quickly at, "put a pin in the little hole". I am at approximately 10 factory resets, reboots ad nauseum. They know they have a problem, yet they tell as all, must be your internet service provider, so we all waste the ISP's time to come out and confirm they work. 30 minutes after the isp tested my system, at my site, ORBI blinked out, called ISP support, they could ping their router, connected directly to pc, yep, internet. An hour later ORBI blinks again, I decided to swap out for predecessor Linksys, 2 solid days of no interruption. Reinstalled ORBI, Blinked out in less than an hour. Yes Beamfrming enabled, yes MU-MIMO enabled, Backhaul topology on off, UPnP off blah blah blah, why should we have to do all this stuff, your product is supposed to work. That's what we paid for... fix your problem or give us our money back