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Forum Discussion
Keep Loosing Internet Connection with my Orbi
I recently bought an orbi from amazon and i love it because it reaches throughout my whole house unlike my old router. However, i have noticed that i have dropped internet connections at times. For e...
I can see ORBI55 but I still can't log in.
For the past three weeks we cannot keep any of our IoS devices connected. The drops used to be short and infrequent now it is rare that we can connect. We have uploaded the new firmware (think it made it worse) and tried all the other suggestions. Nothing is working and not sure NetGear cares; except that I note the Amazon page is now littered with reviewers recommending that no one purchase Orbi's/NetGear products. We are going back to our FioS router (which does not cover the house) but at least we can be connected when we are close by. Who would have ever guessed that a Verizon product would best NetGear. Sad
Netgear - is there a beta firmware I could test? I've gone through factory resets, various options, nothing works. The router periodically just disconnected the WiFi network from the internet. Wired connections seem to stay connected. It seems to happen more often if I have satellites connected, like every 2-3 days. I've gone a week without any drops with no satellites connected, but since I bought the Orbi to have the satellite connectivity, this isn't very useful.
I would like to add that I had this problem in all the firmwares since I bought 2 sets of the 50 model. Different ISP in different locations and both the same issue. Terrible problem and support just refused to acknowledge that its Orbo fault. No problem with a Aztech router, 2 different Asus router. Does not matter if Orbi is working as a AP or just as a router.
Each firmware has made the disconnect or "hanged" traffic worse. I have since gone back to the last stable V11 firmware that is less problematic but actually still much worse the my Asus router.
From my perspective, the entire Orbi product and software is an extended beta product. This roller coaster of the system working vs. not working is unacceptable, especially at the $500 price-point!
Netgear - I would be concerned when your customers say that Frontier FIOS has anything more reliable than your products!
As a follow up, after the release of V2.1.1.16, the issue has changed entirely, it is difficult to say whether the ORBI is maintaining a consistent connection with my ISP because the router resets itself 2, 3 even 4 times an hour. All connectivity with all devices, wired or otherwise lost for typically 2 minutes reboot time.
Wow
I am seeing similar symptoms with my Orbi it has been problematic since I bought it. Has there ever been a stable firmware available for this product? I don't need backhaul as much as I need WiFi to actually work.
- I have read posts where users say they are stable but my personal experience is that all 3 versions of firmware issued in the last few months have not been stable. The most recent makes the router a paper weight.