Kindle Paperwhite not found my Orbi RBR40

bapechun
Tutor
Nov 04, 2018
Thanks, have a try to add into the network manually(WPA/WPA2), however the result is the same as is unable to connect to the Wi-Fi and asking me to contact Amazon Device Support. My other devices are no issue to connect the Wi-Fi and the same result even I have turned off my mobile and iPad connection
- randomousity
  Luminary
  Nov 04, 2018
  You don't have something funky set up, do you? Access control set to block all new devices, an IP address pool (or subnet mask) that doesn't allow for enough devices to allow the Kindle to connect, etc?
  - bb9394
    Aspirant
    Mar 19, 2019
    Thanks
    
    I am running an RBR40 with one RBS40, which are connected via RJ45 cables (as there are just too much walls in the house blocking the signals). The RBR40 is link to a router provided by ISP which does not require log in.
    
    I have now turned off Access Control, and it seem to work fine.
    
    I have read your recommendation on the BETA, but it said it is for the RBR50 only, so I am not sure if it would work on my system.
    
    Furthermore, my RBS40 satellite is now playing weird, with authentication error for both my phone and my tablet (LG G5 and Samsung 7.1 Tablet). My firmware is running on 2.2.1.210, and I read that there is a v2.3.0.32 but again it marked as item for the RBR50 only.
- FURRYe38
  Guru - Experienced User
  Nov 04, 2018
  What FW is currently loaded?
  
  What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz.
  
  Try Setting WPA to WPA and Auto, then try WPA2 and AES only.
  
  Try disabling WMM temporarily as well.
  
  If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
  
  bapechun wrote:
  
  Thanks, have a try to add into the network manually(WPA/WPA2), however the result is the same as is unable to connect to the Wi-Fi and asking me to contact Amazon Device Support. My other devices are no issue to connect the Wi-Fi and the same result even I have turned off my mobile and iPad connection
  - bapechun
    Tutor
    Nov 06, 2018
    FW is 2.2.1.210
    
    Channel is Auto
    
    Encryption is WPA/WPA2
Chuck_M
Mentor
Feb 22, 2019
randomousity wrote:

The "sync" button isn't to connect a new device to the Orbi, it's to connect an Orbi router to the Orbi satellite(s).

I can't speak to your setup, but on mine (RBK50, with RBR50 router and RBS50 satellite) there is no WPS button, which I think is what you were thinking the sync button was. It is only for getting your Orbi router and Orbi satellite(s) to communicate with each other.

The synch button is for BOTH setting up additional satellites as well as initiating WPS.

Orbi supports WPS and something called Enhanced WPS (which is apparently disabled by default)

https://kb.netgear.com/31239/Does-Orbi-support-Wi-Fi-Protected-Setup-WPS

See also Page 29 of RBK50 manual:

http://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf

Edit: See debug screen on router and/or satellites... has anyone played with the E-WPS setting?
- Pttigui
  Guide
  Feb 24, 2019
  Hello, I'm not sure which firmware it is but it shall be the latest one since it was updated last week. There is no checkbox to deactivate the 5Ghz strictly speaking but there is a checkbox to deactivate the SSID diffusion. BR Guillaume
  - FURRYe38
    Guru - Experienced User
    Feb 24, 2019
    Well you mentioned deativate the ssid for 5Ghz. So we thought there is something new.
    
    Is this SSID Diffusion in the advanced > Wi-Fi UI?
    
    Pttigui wrote:
    Hello, I'm not sure which firmware it is but it shall be the latest one since it was updated last week. There is no checkbox to deactivate the 5Ghz strictly speaking but there is a checkbox to deactivate the SSID diffusion. BR Guillaume

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Kindle Paperwhite not found my Orbi RBR40