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Forum Discussion
Known Issues. Orbi Firmware V 2.1.4.10 update
Known Issue:
This one is published in the release notes for the 2.1.4.10 update
When user has two or more Orbi satellites connected to Orbi router using Ethernet backhaul connection, an Orbi sa...
Amazing update! I had just upgraded my cable speed tier, which meant I had just installed a new DOCSIS 3.1 cable modem. Then I went away for the weekend. Got several notifications while gone about disconnected services, but figured I'd relax and it would all come back online. Nope.
Got home and obviously immediately suspected something wasn't playing nice with my new setup. But it was strange -- the Orbi just wouldn't let me reach it at 192.168.1.1. Any attempt to access it, to tftp the firmware, heck, even just ping it, would time out. Odd.
Connectivity sort of worked when I unplugged the Orbi from my wired internal network. Hmm, strange. Wouldn't have expected that.
And then I found this thread. Unplug the satellites from the wired backhaul? But how the heck could that possibly impact my ability to reach the RBR on the netwo ... oh fudge. Really? Really, Netgear? We waited years for this freakin wired backhaul, and then you break it in some incredibly bizarre manner with this automatically installed firmware update.
Fortunately, I'm back online with a somewhat hobbled system that is configured for wired backhaul usage -- with satellites too far apart to reliably connect at 5G. And so it will stay until this gets patched back in correctly.
TL;DR: Netgear stressed me out after a relaxing weekend getaway. Thank you!
I had the same issues other have experienced: With 2.1.4.10, ethernet backhaul no longer works, and if I leave the ethernet cable connected to the satellite, the entire network becomes unusuable. Spent hours trying to fix: factory resets, many reboots, as suggested by Netgear support, downgraded to 2.1.3.4 but it auto updated right back to 2.1.4.10 within one hour. And I don't want to rely on an unsupported backdoor-- telneting to disable the autoupdate flag as others have suggested elsewhere, not a way I want a product at this price point to behave. Firmware updates need to be user controlled: option to turn on autoupdates, option to turn off auto updates, option to install, skip or postpone an update. All other good computing related products provide those options. I don't want to be forced to be a beta tester of new firmware. Makes no sense. I am still within the window to return the system so am hoping for a fix soon.
Try this process?
danno18 wrote:
I had the same issues other have experienced: With 2.1.4.10, ethernet backhaul no longer works, and if I leave the ethernet cable connected to the satellite, the entire network becomes unusuable. Spent hours trying to fix: factory resets, many reboots, as suggested by Netgear support, downgraded to 2.1.3.4 but it auto updated right back to 2.1.4.10 within one hour. And I don't want to rely on an unsupported backdoor-- telneting to disable the autoupdate flag as others have suggested elsewhere, not a way I want a product at this price point to behave. Firmware updates need to be user controlled: option to turn on autoupdates, option to turn off auto updates, option to install, skip or postpone an update. All other good computing related products provide those options. I don't want to be forced to be a beta tester of new firmware. Makes no sense. I am still within the window to return the system so am hoping for a fix soon.
I ended up returning my RBK50 to Costco and got an Eero system, which has been working perfectly, including Ethernet backhaul. Crossing my fingers since the Orbi worked well for three weeks until 2.1.4.10 was auto-updated.
I could not bear any more jumps through various hoops as part of a support ticket that has been open since April 29 until today (May 29). It included trialing a beta version 2.1.5.2, which did not fix the ethernet backhaul issues, with more requests for me to do more things. I had never spent so many hours over so many weeks on any other networking equipment I have owned. My Arlo cameras have been terrific for two years, and my Netgears switches have been great too. My experience with the Orbi has been shockingly bad given my experiene with the other Netgear products.
Netgear should appreciate all the patience and persistence of their customers going through an inordinate amount of experimental permutations of settings and troubleshooting sequences shared on this and other forum in attempts to self-fix what is clearly problems with the firmware. With such a rich feature set and a strong marketing machine (all the great reviews), it is Netgear's market to keep, but I couldn't take any more.
- I did the same as you about 3 weeks ago. Eero has been awesome.
My family stopped complaining and the performance is great. Especially the handshaking between the nodes in my house. I no longer need to turn off WiFi on decide and back on again to force it to connect to a closer node.
Eero customer service is top notch. All USA based
Wow what a concept.
