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Forum Discussion

cheshbr's avatar
cheshbr
Apprentice
Apr 25, 2018

Known Issues. Orbi Firmware V 2.1.4.10 update

Known Issue: This one is published in the release notes for the 2.1.4.10 update When user has two or more Orbi satellites connected to Orbi router using Ethernet backhaul connection, an Orbi sa...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru
Apr 28, 2018

Has the entire system been powered OFF for 1 minute then power ON after the FW update?

If this fails, try a factory reset on the router and satellites then set up from scratch. Reconnect the satellites via wireless first, then connect the ethernet cable between the router and 1 satelllite and give 5 minutes for the sysem to configure it. Should see BLUE LED on top of the satellite.

Any network switches in between the router and satellite? If so, mfr and model#?

tschroeder wrote:

Good day,

 

The 2.1.4.10 update broke my wired backhaul. Everytime I plug in my Satellite to the ethernet backhaul - the Internet goes down. And I must reboot the modem and the Orbi Router. Is there a fix coming soon or can I re-install a previous firmware?

 

Tracy

 

tschroeder's avatar
tschroeder
Guide
May 02, 2018

Yes, I powered down both units for a long time. Then powered on the router, then the sat, then plugged the backhaul cable back in. Within 30 seconds the entire system lost internet connection. I don't really have time to do a factory reset. I will live with non-wired backhaul for now or downgrade my firmware If I can prevent an auto upgrade. 

 

Netgear Support - When can we expect to see this resolved?

 

Community - Has anyone found a solution to 

#1 - Restore wired backhaul?

#2 - prevent Auto Firmware update?