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Forum Discussion
Laptop Will Not Connect to 5Ghz Orbi Even Though Laptop is Compatible
My laptop is 5 ghz compatible (I know this). However in the app it will only connect to 2.4ghz which results in terribly slow speeds. Need help.
Please describe the laptop distance from the Orbi.
Can you please double check with a web browser that the laptop is connecting at 2.4G rather than 5G. i.e. open a web browser and connect to the Orbi router, enter "admin" for user name and the Administrative password. Click on "Attached Devices" and see what it reports. In the past, users have mentioned the app giving different information than the web interface.
The difference in observable speed is generally not linked to which WiFi band is being used.