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Shawni2's avatar
Shawni2
Aspirant
Oct 24, 2020

LBR20 AT&T unrecognizable device

Netgear Orbi LTE LBR20 mobile router doesn't stay active on AT&T data longer than 30 days. I bought this when it first came out and AT&T deactivated the sim chip twice (each 30 days). They say they can't recognize the IMEI # and it is an unrecognizable device. Looking for a carrier that can "CONSISTANTLY" keep this active for longer than 30 days. Advice would be greatly appreciated. Paying $400 monthly for a service I can't consistently use.

 

 

 

 

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  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Oct 26, 2020

    Hi,

     

    what type of plan do you have?

    Does ATT deactivate the SIM at the end of 30 days?

    How were you able to get ATT to re-activate the SIM?