NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
LBR20 keeps disconnecting from LTE
I just got one of the new LBR20 Obri routers with LTE connection. I was looking forward to this product for quite a while as I live in a rural area without high speed access and all I have available...
ssmitty67 wrote:I attached the mobile status info the router provided. It shows I have pretty decent signal with a RSRP value of -94 dBm. Im consistently getting 35 meg dl throughput when the router is up. So based on this I am shying away from low signal being the culprit.
Do you happen to have any additional information about the router not supporting Verizon? It includes Verizon's Band 13, so it seems to been built to at least accomdate Verizon.
Thanks,
Matt
OK so you are connected to the Verizon network, so it still may be signal.
A couple of things to check:
What are your roaming settings, maybe take off roam?
Try setting the network mode to 4G, instead of auto.
The Verizon Wireless LTE bands are 2, 4, 5, 13, 46, 48, 66
I’ll give those a try and monitor
Thanks for your suggestions.
Thanks for your suggestions.
I have the same issue like yours too! I'm using AT&T sim and I just got it setup yesterday with less than 48 hours of use, suddenly the internet didn't work and I need to reset the LBR20 to bring back the internet. Hopefully this can be addressed on next firmware update.
darwin1991 wrote:I have the same issue like yours too! I'm using AT&T sim and I just got it setup yesterday with less than 48 hours of use, suddenly the internet didn't work and I need to reset the LBR20 to bring back the internet. Hopefully this can be addressed on next firmware update.
Can you be more specific?
The internet you are referring to, is it ISP provided or 4G/LTE?
My home internet is 4G LTE sim from ATT. It is a hotspot.
Mstrbig wrote:
darwin1991 wrote:I have the same issue like yours too! I'm using AT&T sim and I just got it setup yesterday with less than 48 hours of use, suddenly the internet didn't work and I need to reset the LBR20 to bring back the internet. Hopefully this can be addressed on next firmware update.
Can you be more specific?
The internet you are referring to, is it ISP provided or 4G/LTE?
So I tried the suggestion of unchecking roaming and setting to 4G only. I am still seeing disconnects. I experienced 4 disconnects in the last two days. When looking at the signal strength while the internet is down, the indication via the router is that the signal strength is strong.
I am confident it is not related to signal strength. When the router is connected speeds are very good. Additionally, all the other devices I have have no issues with loosing signal.
Plus even if the router lost signal momentarily, it should not require a manual reboot.
This seems to me to be a bug with the router, especially given there is a similar issues being experienced with a different carrier (AT&T).
I plan to try to get ahold of netgear support. I hope it can be resolved as the router is great in every other way, but routine disconnects requiring a reboot are not something that can be accepted.
The answer needed is are you losing LTE connection or is your device losing access to the Internet, and the LTE connections is still connected.
Try This:
monitor Internet traffic:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Traffic Meter. The Traffic Meter page displays.
5. Select the Enable Traffic Meter check box.
6. From the WAN Interface menu, select the interface to monitor:
• Ethernet. The router monitores the traffic volume that passes through the LAN/WAN1 Ethernet port when that port functions as a WAN port.
• 3G/4G Mobile Connection. The router monitores the traffic volume that passes through the mobile broadband interface.
7. To control the volume of Internet traffic, use either the traffic volume control feature or the connection time control feature:
• Select the Traffic volume control by radio button and then select one of the following options:
- No Limit. No restriction is applied when the traffic limit is reached.
- Download only. The restriction is applied to incoming traffic only.
- Both Directions. The restriction is applied to both incoming and outgoing traffic.
• Select the Connection time control radio button and enter the allowed hours in the Monthly limit field.Can you elborate how this will help with this issue?
I think my best bet is to call netgear to continue this troubleshooting.. This seems like a bug with the router.