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Forum Discussion
LBR20 keeps disconnecting from LTE
I just got one of the new LBR20 Obri routers with LTE connection. I was looking forward to this product for quite a while as I live in a rural area without high speed access and all I have available...
Having the same problem of LTE dropping but using AT&T sim. Rebooting brings back temporarily. Called Netgear support and they had me refresh the firmware V2.5.2.20 manually using file downloaded from Netgear website. Will see how long it lasts.
any luck on the manual refresh of the firmware?
2.5.2.20 is the original firmware. Unless you flashed new, reflashing the original over the original is unlikely to do anything particularly useful. I did a (support-recommended) full factory reset on mine (which also reflashes the firmware) and it did not help.
My guess is either a bug in that original firmware or an incomplete understanding between NETGEAR and carriers on the status of this device's approval for use on said carriers' networks.
I started this thread back in August and I wanted to rant a little bit about my experience.
I got a replacment unit last week after arguing with Netgear support for hours on the phone (and with hardly any meaningful response via email). It was excruciatingly painful as I was transfered from team to team having to explain the situation over and over. I was trying to just return the unit , but they did not want to let that happen as I was past my 30 day window (despite the fact I logged a ticket a few days after I recieved the device). So I settled for a RMA, I was extremely skeptical that it would be any different and my skeptisim turned out to be true as the new unit has the same disconnect issues.
My best guess of what is happening is that Verizon is blacklisting the IMEI as it is not a supported device (certified) on VZ's network and thus causing the disconnects - how this is being accomplished is unclear to me (others have suggested some ideas on this thread)
So I was going to the support page to indicate that the RMA did not work and I discovered that since I am past my 90 day support window, I dont have the ability to open a case (as they closed all my other cases - even thought I repeatedly asked them not to)
I guess my only recourse is to call in again, but I know that will be an experience from hell (based on my previous call) and I doubt that even though they told me I could return the unit if the RMA didnt work, Im sure they will not honor (Im sure the agent told me that to get me off the phone).
Does anyone here have any advice to get Netgear to take this unit back? I feel like I put a lot of good faith into trying to get this to work with Netgear(and I really wish it did).
I feel that Netgear misrepresented this router. Initially (when I purchased) it was advertised as compatible with Verizon. But now it is advertised as Tmob & ATT compatible only.
Am I stuck with this device? Is it a $400 paper weight?
- Advertised as working with ATT yet it constantly loses connection as well. This thing is expensive junk at this point.
Hello Community users,
If you're experiencing issues regarding the LBR20, may you provide me with the following info. I'd like for our support team to reach out for further investigation.
Name:
Email:
Phone:
Serial Number:
Thank you,
Christian
Hi Christian,
Thanks for the offer of help. PM sent.
