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Forum Discussion

ssmitty67's avatar
ssmitty67
Aspirant
Aug 28, 2020

LBR20 keeps disconnecting from LTE

I just got one of the new LBR20 Obri routers with LTE connection.  I was looking forward to this product for quite a while as I live in a rural area without high speed access and all I have available...
terabull's avatar
terabull
Aspirant
May 01, 2021

Just to be clear, I have legit ATT sim from isp.  When it works its great, but I have to reboot the router many times per day with the router saying "detecting".  This seems like something that could easily be figured out.  

  • BobTech's avatar
    BobTech
    Aspirant
    Jun 14, 2021

    I am in the same boat. A fresh AT&T SIM and it locks up under heavy Zoom traffic. Consistently. I called Tech Support. They said I have the latest firmware and it is AT&T's fault. I am past the return window. It works great when it is not needed. But when peak traffic occurs, it crashes, says detecting for the LTE and has to be rebooted. I am soooo disappointed because when it works, it works well. Just not when I need it.

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jun 21, 2021

      Hi BobTech

       

      You mentioned that device is on the latest firmware, can you please provide the firmware version? 

      Kindly describe the ring LED status when issue re-occur. 

      Have you tried resetting the device? 

       

      Regards,
      Blanca
      Community Team

       

      • BobTech's avatar
        BobTech
        Aspirant
        Jun 21, 2021

        You mentioned that device is on the latest firmware, can you please provide the firmware version? V2.6.4.2

        Kindly describe the ring LED status when issue re-occur. The rings were either off or blinking white.

        Have you tried resetting the device? I did factory reset the device after posting. It does seem to have improved things. I have not had a crash since the factory reset. I was in a Zoom meeting for a couple of hours without a crash, something I could not previously do. And as a test, I downloaded and uploaded a large Windows ISO file with no issues. It previously seemed that the device would crash when traffic was really busy. So, hopefully we are past the initial problems.