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Forum Discussion
LBR20 keeps disconnecting from LTE
I just got one of the new LBR20 Obri routers with LTE connection. I was looking forward to this product for quite a while as I live in a rural area without high speed access and all I have available...
I am in the same boat. A fresh AT&T SIM and it locks up under heavy Zoom traffic. Consistently. I called Tech Support. They said I have the latest firmware and it is AT&T's fault. I am past the return window. It works great when it is not needed. But when peak traffic occurs, it crashes, says detecting for the LTE and has to be rebooted. I am soooo disappointed because when it works, it works well. Just not when I need it.
Hi BobTech
You mentioned that device is on the latest firmware, can you please provide the firmware version?
Kindly describe the ring LED status when issue re-occur.
Have you tried resetting the device?
Regards,
Blanca
Community Team
You mentioned that device is on the latest firmware, can you please provide the firmware version? V2.6.4.2
Kindly describe the ring LED status when issue re-occur. The rings were either off or blinking white.
Have you tried resetting the device? I did factory reset the device after posting. It does seem to have improved things. I have not had a crash since the factory reset. I was in a Zoom meeting for a couple of hours without a crash, something I could not previously do. And as a test, I downloaded and uploaded a large Windows ISO file with no issues. It previously seemed that the device would crash when traffic was really busy. So, hopefully we are past the initial problems.
Hi BobTech
Thank you for the update. Please do observe the connection. If the issue re-occur. kindly let us know.
Regards,
Blanca
Community TeamWell, it happened again. It has worked a solid month, but tonight, after about an hour and a half of use in a data intensive meeting, it crashed solidly. No lights on on the top and I could not contact it (I was using a wired connection). I had to power it down to get it to reconnect. I checked aftertwards and the firmware is up to date. I had a brief drop earlier that evening, but was puzzled as afterwards I was getting, while connected to my meeting, 100Mbps down and 20+ up. Shortly afterwards it crashed hard and as I said, I had to reboot it.
This is very frustrating. I need a reliable connection. I previously used a 5G T-Mobile Hotspot and switched to this as the T-Mobile network in this area is heavily sold. This device, coupled with my AT&T 100GB package promised to give me what I could not get with the T-Mobile device. But the T-Mobile device did not crash. It was sometimes just slow. This will crash hard, requiring it to be powered off.