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Forum Discussion

kryysler's avatar
kryysler
Aspirant
Apr 18, 2021

LBR20 no internet access, Elisa ISP (Finland)

Hi, I'm new to the community and hoping someone can help me out. Bought a LBR20, set it up per the instructions as LTE only, but cannot get the internet access to work. My case seems to be exactly the same as this one https://community.netgear.com/t5/Orbi/4G-LTE-WiFi-Orbi-Router-Model-LBR20-LTE-Connection-failure/m-p/2056158, also using a Finnish ISP (Telia).

 

I've tried the mobile app, the web interface, entered ISP APNs, reset factory settings, upgraded firmware to 2.6.4.2 (latest), tested SIM in another device where it works perfectly.

 

The connection check shows the SIM as "ready" but no connection, no IP, no nothing.

 

Have anyone else experienced something similar, and if so, did you manage to resolve it?

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Apr 21, 2021

    Hi kryysler

     

    Welcome to NETGEAR Community!

     

    Please send me a private message with the device serial number by clicking on this link.

     

    Regards,
    Blanca
    Community Team
     

    • kryysler's avatar
      kryysler
      Aspirant
      Apr 21, 2021

      Hi Blanca_O, thanks for the reply. Unfortunately I just returned the Orbi this morning as I couldn't get it to work and picked up a replacement product from another manufacturer.