NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Tedmh
Jul 16, 2017Aspirant
LED ring solid white on Router
I reset orbi router to factory settings and tried to start up again. It gets to solid white ring light and solid green power LED and that's where it stays. Tried resetting again and got the same...
- Jul 23, 2017So I ended up hard resetting everything. Got it back to where the router would work. Left my house came back and the satellite had connected its self back to the router. Got on to check everything the the satillite was able to do a firmware update and everything has been great since. Was able to unplug the satillite and move back up stairs. It connect again right away with no issue. So basically I just factory reset everything start over and left it alone. Also note I do have it running as a access point now instead of router mode.
Tedmh
Jul 23, 2017Aspirant
Problem solved.
I was able to get ahold of tech support as my orbi is still under warranty (Ive had it for just under a year so I squeeked by!). I had to wait on hold a LONG time but finally got a knowledgeable support person who worked with me to resolve the issue.
As it turns out, I may not have held the reset pin in place long enough. Support had me hold it there for a full minute! Then, the ring light was still solid white, but we ignored that and were able to login and configure the router and the salletlite with no trouble. Eventually the solid white ring light went off, but after we'd configured the sattelite.